Butigroove clothing wants you to be completely satisfied with your purchase. If, however, you should need to return an item (*see Exceptions), you may return regular priced merchandise within 14 days of receipt for a full refund, minus the shipping charges.

*We do not refund sale items or shipping charges. There will be a $5 restocking for each product returned.

Exceptions: We do not accept returns on undergarments, accessories and items that have been worn, altered, washed, or damaged in any way.

Sale Items: ALL SALE ITEMS ARE FINAL. NO RETURN OR EXCHANGES ON SALE ITEMS.


Damaged/ Defective Goods:
At butigroove, we are committed to selling only first-quality, genuine clothing manufactured in the Hawaiian islands. To that end, we employ several quality checks before an item is shipped. If you have received a damaged or defective item, please notify us by email within 3 days of receiving the order, at customerservice@butigroove.com to be eligible for a refund.
Return Procedures:
1. Obtain Return Authorization
* A Return Authorization Number must be obtained BEFORE returning any items. No refunds or credits will be given on items returned without first obtaining a Return Authorization Number.
* Your request for a Return Authorization Number must be received as soon as possible so your return will reach us within 14 days from the original delivery date.
* To obtain return authorization please email customerservice@butigroove.com
* You will receive an E-mail reply indicating your Return Authorization Number within 24-48 hours if your return request is approved.
* All requests for Return Authorization Numbers must be made online. No authorization numbers are available via telephone, fax or mail.
2. Ship Authorized Returns
* Return packages must be postmarked no later than 14 days from date of original delivery.
* Customer is responsible for return shipping costs as well as items lost or damaged. We recommend that you insure your package and use a shipper, such as USPS Priority Mail, UPS or Federal Express that allows you to track your package. If you send a return COD, it will not be accepted.
* Return shipping address will be included on the Return Authorization confirmation memo.
* Claims for packages lost or damaged in transit must be made by the shipper.
* Please include a copy of your Return Authorization inside the package and make sure the RA# is written clearly on the outside of the package.

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